FAQ
Questions, answered honestly.
We believe in transparency—especially when caring for people in houses, apartments, and businesses.
Confidant records door open and close activity events—never video, audio, or location tracking. Tenants must grant consent before monitoring begins, and they can revoke it at any time. There are no cameras and no microphones. Door sensors do not identify who entered a unit.
When no door activity event is detected for longer than your configured threshold, Confidant sends a gentle alert—for example: “Unit 304 requires attention — no door openings in 3 days.” That is a prompt to check in, not proof of a medical or safety emergency. Property teams and approved contacts you designate can receive the notification.
Confidant compares each unit’s recent door activity to its own historical baseline. You might see that a unit is quieter than usual or a routine exception outside typical hours—always as context for a caring check-in, not a claim about abnormal behavior or who was present.
Confidant creates an audit trail of monitoring—timestamps, alerts, and actions—so you can show you monitored responsibly while reducing manual wellness checks. It documents process; it does not guarantee outcomes.
Not at all. The sensor mounts on the door frame with adhesive or screws in under ten minutes. It connects to Wi-Fi automatically and requires no tenant interaction after setup.
No. The device works independently. Tenants simply live their lives—opening and closing their door as usual. Optional tenant accounts let them view their own activity if they choose.
Yes. Property managers and landlords can add approved contacts (such as family) per unit. You choose who receives alerts, which channels to use, and how much door activity information to share—such as unexpected inactivity notices or last door activity. Wellness monitoring applies only when a resident explicitly opts in. Approved contacts never see other units, billing, or anything you have not enabled.
You get full access to your chosen plan for 14 days. Connect devices, configure thresholds, and invite contacts. Cancel anytime before the trial ends with no charge.
Ready to care with confidence?
Built for houses, apartments, and businesses. Reduce wellness checks, support earlier check-ins when units require attention, and build an audit trail that shows you monitored responsibly—without claiming guaranteed outcomes.
- · Reduces wellness checks
- · Supports earlier check-ins
- · Creates an audit trail
14-day free trial · Cancel anytime · No credit card required to explore